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At Primark we take your privacy very seriously and we only use your personal information to give you the products and services you have requested from us.
This website is operated by Voucher Express for Primark. Under data protection law, you need to know who controls and who processes your personal information.
Primark are the Data Controller for all non-payment related personal information about you and Voucher Express are the Data Processor.
Voucher Express are the Data Controller for your payment related personal information, this is your personal information that is connected to how you pay for your giftcard. In this case Primark are the Data Processor.
We may collect the following information about you when you visit our website:
Name, Address, Email Address, Telephone Number, Personal Message (if you write one).
We may also collect information about how you access and use this website. This is called Usage Data and may include information such as: your computer's IP address, browser type, browser version, pages visited, time and date of your visit, the time spent on those pages.
We use cookies and similar tracking technologies to follow the activity on our website and we keep certain information. For more information please take a look at our cookie policy.
We will use your personal information:
To fulfil your order to buy a giftcard
To provide you with our Services and to maintain our Services
To give you customer care and support
To analyse and improve our Service
To monitor how our Service is used
To find, prevent and fix any technical issues
We only keep information that identifies you for as long as we need to carry out our uses listed above. After this, we will erase or anonymise your data.
We share your personal information with:
Our service providers, these third parties have access to your Personal Data only to perform tasks on our behalf in relation to fulfilling your order and are obligated not to disclose or use it for any other purpose. They are: -
Braintree, Floor 1, 247 Tottenham Court Road, London, UK W1T 7QX. For the purposes of processing card payments.
SendGrid, 1801 California St #500, Denver, CO 80202, United States. For the purpose of distributing email communications.
PCA Predict, Waterside, Basin Road, Worcester, WR5 3DA. PCA provide the address lookup service user on our website.
Experian, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ. For the purpose of performing fraud checks.
Zendesk, 1019 Market St San Francisco, CA 94103. Provide the CRM system used for the purpose of managing customer communication by our customer services.
Pipl, 510 Clearwater Loop, Post Falls, ID 83854, USA. For the purpose of performing fraud checks.
Royal Mail Group Ltd, 185 Farringdon Road, London, United Kingdom, EC1A 1AA. For the purpose of delivering physical Gift Cards.
Public authorities or judicial authorities (where disclosure is required by law or is necessary so that we can enforce our legal rights, or so that third parties can enforce their legal rights, or so that public authorities can exercise their functions in the public interest).
We may transfer to and store the information we collect about you in countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area (“EEA”), in accordance with applicable law. Those countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect the information as described in this Privacy Statement and comply with applicable legal requirements providing adequate protection for the transfer of information to countries outside the EEA. This includes by entering into the European Commission’s EU Standard Contractual Clauses with the data recipient or ensuring that the data recipient has implemented Binding Corporate Rules. To obtain a copy of the safeguards we have put in place, please contact us as indicated below.
We do not currently use automated decision making or processing systems in providing our products and services.
The law gives you the following rights over your personal information:
a. The right of withdrawal
b. The right to be informed
c. The right of access
d. The right to rectification
e. The right to erasure
f. The right to restrict processing
g. The right to data portability
h. The right to object
i. Rights in relation to automated processing
j. Right to lodge a complaint with the supervisory authority
Please note that depending on our reasons for using your personal information, not all of the above rights will apply.
If you would like more information or would like to exercise your personal information rights please use the contact details below.
The contact details below are for your questions about data privacy and personal information processing only:
Email: dpo@voucherexpress.co.uk
This privacy policy may change from time to time in line with legal or industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
The contact details below are for queries related to data privacy and information processing only. For any other queries please email primark@voucherexpress.net
Email: dpo@voucherexpress.co.uk
Post: DPO, Voucher Express, Metcalfe House, 23H Kirkgate, Ripon North Yorkshire, HG4 1PB